Privacy Policy
Last Updated: February 10, 2025
This Privacy Policy describes how IVBM Chatbot collects, uses, and protects your personal information. We are committed to ensuring that your privacy is protected.
Last Updated: February 10, 2025
This Privacy Policy describes how IVBM Chatbot collects, uses, and protects your personal information. We are committed to ensuring that your privacy is protected.
When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.
This Privacy Policy is meant to help you understand what information we collect, why we collect it, and what you can do to protect your information.
Some key terms are defined as follows, and throughout this document:
IVBM Bot Limited (“IVBM Bot.io”, “IVBM Bot”, “IVBM”, “we”, “us”, or “our”) is the company that collects and processes personal data for the purposes described in this policy
Personal Data is any information relating to an identified or identifiable natural person (“Data Subject”)
Customer or Client is a legal business entity with whom IVBM Bot has an agreement to provide the Services
IVBM Bot is a WhatsApp Business CRM tool that is powered by IVBM Bot limited. The product provides a “Conversation Cloud Platform” with WhatsApp Business that allows our Customers to store, manipulate, analyze and transfer messages between their business systems and their customers on a variety of IVBM Bot-provided and third-party messaging channels (the “Service”).
IVBM Bot is committed to the protection of Personal Data, including data that we use for our own purposes, and that we maintain on behalf of our Clients.
IVBM Bot collects information, including Personal Data, for the following purposes:
In order to provide our services to our clients we collect the user’s name, email address and phone number and upload these details into our
secure servers (https://app-server.IVBM Bot.io). These details are used only to identify the users and deliver the content that they need on the app.
For a better experience, and in order to provide our Service, we may require you to provide us, either directly or indirectly, with certain
personally identifiable information, including but not limited to the user name, and Oauth2 credentials. The information that we request will
be retained by us and used as described in this privacy policy.
The app uses third-party services that may collect information used to identify you. Links to privacy policies of third-party service
providers used by IVBM Bot:
This Policy is not intended to place any limits on what we do with data that is aggregated and/or de-identified so it is no longer associated
with an identifiable individual (Data Subject) or Customer of the Services.
This Policy is not intended to place any limits on what we do with data that is aggregated and/or de-identified so it is no longer associated
with an identifiable individual (Data Subject) or Customer of the Services.
IVBM Bot Services are not directed to children under 16. If you learn that a child under 16 has provided us with Personal Data without consent, please contact us.
IVBM Bot sends messages to Cloud API. The cloud API service stores the messages temporarily. Then, it takes on the task of sending the message to the WhatsApp platform. First, messages are stored for any necessary transmissions. Then, the WhatsApp messages are deleted automatically after 30 days.
In the course of providing the Service, IVBM Bot may receive, access, analyze, process and maintain Personal Data on behalf of our Customers.
Our Customers determine the types of Personal Data that will be collected and used within the Service, how it will be used and disclosed, and how long it will be stored. For any questions related to how your Personal Data is used by our Customers, please contact them directly.
Service Data, is the information that is processed on behalf of our Customers during the provision of the Service.
Account Information, including contact information, user profile information, and information about your payment method, is collected from you when you register or authenticate into our Service and is used to manage payment for the Service, enable us to provide support, and facilitate communication.
Service Usage Informationis collected, including information about how you are accessing and using the Service. We use this information to understand and improve our Services and to investigate and prevent security issues, abuse, and fraud.
Internal Business Purposes
IVBM Bot collects the following information from you through our Website, social media,
and other channels for the following purposes:
Responding to your request for a product demo: When you request a free demo, we may collect your first and last name, job title, WhatsApp number, business email address, and information about your company. We use this information to contact you and otherwise facilitate your free demo.
Responding to your inquiries: When you contact us with a comment, question or complaint, you may be asked for information that identifies you, such as your name, address and telephone number, along with additional information we need to help us promptly answer your question or respond to your comment. We may retain this information to assist you in the future and to improve our customer service and service offerings (including the Service and Website).
Informing you about products and services. We may use your contact information for our own marketing or advertising purposes. We do not sell or rent your Personal Data to third parties. You can opt out of these at any time by following the steps outlined below.
Processing your job application. If you apply for a job at IVBM Bot, you may provide us with certain Personal Data about yourself, such as information contained in a resume, cover letter, or similar employment-related materials. We use this information for the purpose of processing and responding to your application for current and future career opportunities.
Managing employees and contractors. If you join the IVBM Bot team as an employee or contractor, we will use the information you provided, as well as information we create about you, for human resources purposes, including verifying your eligibility and qualifications, performance management, to provide compensation and benefits, investigate incidents, and otherwise facilitate the relationship.
For Clients that purchase a paid version of our Service, we collect and process information about how you use the Service, and your Account Information (including contact information, user profile information, and information about your payment method) for the purpose of billing you.
Understanding how you use the Service. Service Usage Information is collected, including information about how you are accessing and using the Service. We use this information to understand and improve our Services and to investigate and prevent security issues, abuse, and fraud.
Visiting our Website. We collect the IP (Internet protocol) addresses of all visitors to our Website and other related information such as page requests, browser type, operating system and average time spent on our Website. We use this information to help us understand our Website activity and to monitor and improve our Website. In addition to the information described above, our Website uses Cookies. Please refer to the Cookie Policy below for additional details.
Third-Party Links. Our Website may contain links to other websites that IVBM Bot does not own or operate. We provide links to third-party websites as a convenience to the user. These links are not intended as an endorsement of or referral to the linked websites. The linked websites have separate and independent privacy policies, notices and terms of use. We do not have any control over such websites. Therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure and otherwise treat Personal Data. We encourage you to read the privacy policy of every website you visit.
If we receive a request from an individual to access or update Personal Data we have collected on behalf of a particular Customer,
we will direct that individual to the relevant Customer. We will assist our Customers wherever possible in responding to individual
access requests.
If you submit Personal Data via our Website or otherwise provide us with your Personal Data, you may request access, updating or
correction of your Personal Data by submitting a written request to us. We may request certain Personal Data for the purposes of
verifying your identity.
Your Data Subject Rights As a data subject, you have certain rights under applicable data protection laws. These rights include:
– Right of Access: You have the right to request access to your personal data that we hold. This allows you to verify the accuracy and legality of the data.
– Right to Rectification: If you find any inaccuracies in your personal data, you have the right to request rectification. We will promptly correct any errors.
– Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data.
– Right to Restriction of Processing: You may request that we restrict the processing of your personal data in specific situations, such as when you contest the accuracy of the data or when the processing is unlawful.
– Right to Object: You have the right to object to the processing of your personal data for specific purposes, such as direct marketing or profiling.
– Right to Withdraw Consent: If you have given your consent to the processing of your personal data, you have the right to withdraw your consent at any time.
How to Exercise Your Rights
To exercise your rights, please contact us using the contact information provided in this Privacy Policy. We will respond to your
request within a reasonable timeframe.
Please note: While we strive to accommodate all reasonable requests, there may be limitations or exceptions to these rights in certain circumstances, as permitted by applicable law.
IVBM Bot takes the security of user data seriously. We take various steps to protect the information you provide to us from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the information we collect, process and store, and the current state of technology.
To learn more about current practices and policies regarding the security and confidentiality of Personal Data and other information, please see our Security Practices; we keep that document updated as these practices evolve over time.
This section is to provide privacy information that is specific to the IVBM Bot Mobile App, available on the Google Play Store and Apple Store for download. This section supplements our full privacy policy which covers in detail how we handle your data.
Data collected through this app is generally handled in the same way as described in our full Privacy Policy. However, this app contains some unique features related to mobile devices. We describe in this privacy statement how these features work with any data you submit through them.
Data we may collect from your mobile device
This section describes types of data stored on your mobile device that you may choose to provide, or that we may access:
-Contacts / address book: If you give our app permission to access your contacts, we will only access your contacts for the purpose of allowing you to quickly select people to whom you want to start a chat with over Whatsapp.
-Media, documents and camera: If you give this app permission to access your photo albums/gallery/camera, we will only access them for the purpose of allowing you to easily insert your media files or documents into your chats.
Mobile Analytics We use mobile analytics software to allow us to better understand how our app is used on mobile devices. This software may record information such as how often you use the application, the events that occurs within the application, aggregated usage, performance data, type of device you use and the device’s operating system version and where the application was downloaded from.
We have an integration with Google Sheets listed on the Google Workspace Marketplace. This plugin allows users to send WhatsApp Messages to their Contacts from Google Sheets.
We have an integration with Google Sheets listed on the Google Workspace Marketplace. This plugin allows users to send WhatsApp Messages to their Contacts from Google Sheets.
The plugin’s use and transfer of information received from Google APIs to any other app adheres to Google API Services User Data Policy, including the Limited Use requirements.
Our plugin uses a few scopes and below is a justification for the scopes used in our tool –
…/auth/script.container.ui –> This scope is used to allow users to choose their contact numbers
…/auth/script.external_request –> This allows users to make API calls to our system that sends WhatsApp messages to their contact list.
./auth/spreadsheets –> This scope allows us to read the spreadsheet content that includes phone numbers, names or other variables that they want to send with their WhatsApp Messages
…/auth/script.scriptapp –> This scope allows users to schedule messages and track responses on Google Sheets
Any contacts or data sent from Google Sheets is always stored in the user’s IVBM Bot account only, and by no means is it shared with any other user or account.
This Privacy Policy may be updated periodically to reflect changes to our Personal Data handling practices. The revised Privacy Policy will be posted on the Website. If you continue to use the Service or the Website after the changes are in effect, you agree to the revised Notice.
We strongly encourage you to please refer to this Privacy Policy often for the latest information about our Personal Data handling practices.
Please contact IVBM Bot if:
IVBM [OPC] PVT LTD
Email: info@ivbmbot.com
Phone: +91 70129 86300
Address: Cochin, India